This Privacy Policy explains how Lingo Lounge handles personal data in connection with its website, course enquiries, enrolments, and small-group language courses in Australia.
We may collect contact details, course enquiry information, level screening responses, enrolment details, timetable preferences, attendance records, payment-related information, and communications sent to us. We may also collect limited technical data such as device, browser, and usage information when the website is used.
We receive personal data from website forms, email, phone calls, centre visits, booking and enrolment steps, and course participation. We may also generate internal records from screening, scheduling, lesson coordination, progress review, and payment processing.
The website may use essential cookies to support page functions, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose.
We use standard cookie controls to support site operation and basic analytics. Users may manage cookies through their browser or device settings, and may clear stored cookies at any time. Where a browser blocks cookies, some features may not work as intended.
Individuals may request access to their personal data, ask for correction of inaccurate information, and raise concerns about how their data is handled. In some cases, we may need to keep certain records for legal, accounting, or operational reasons.
To make a privacy request, provide enough information for us to identify the relevant records and assess the request. We may ask for additional details before responding, and we will explain if any part of a request cannot be fulfilled.
We retain personal data for the period needed to manage enquiries, enrolments, course delivery, accounting, dispute handling, and legal compliance. When data is no longer required, we take reasonable steps to delete it or de-identify it, unless a longer period is needed by law or for legitimate business records.
If we make a significant change to how personal data is handled, we will update this page and may provide additional notice where appropriate. The revised policy applies from the date it is posted unless a different effective date is stated.
We use personal data to respond to enquiries, assess starting level, match learners to suitable groups and timetables, confirm course terms, manage enrolment, organise lessons, provide guided practice, review progress, process payments, maintain records, improve website performance, and meet legal obligations.
We may share personal data with third-party service providers that support website hosting, communications, scheduling, payment processing, record keeping, or similar operational tasks. These parties are expected to use the data only for the services they provide to us and to handle it in a manner consistent with their obligations.
Personal data may be disclosed where required by law, court order, or a valid request from a regulator or law enforcement body. We may also share information to establish, exercise, or defend legal claims, or to protect the rights and safety of our business, users, and others.
